Privacy Policy

This statement indicates our policies and practices on the collection use, security and access of information in accordance with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) ("Ordinance") of the Hong Kong Special Administrative Region (“Hong Kong SAR”).

  1. What personal information do we collect from the people who visit our website?
  • Name
  • Delivery Address  
  • Email Address
  • Telephone Number
  • Payment details, including credit card and banking information
  1. When do we collect information?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
  1. How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, special offers, survey and/or other site feature.
  • To quickly process your transactions.
  • To contact you with periodic emails regarding your order or other products and services.
  • To help us screen any potential risk or fraud.
  1. Do we collect 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. 
  1. Why we collect 'cookies'?
  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.
  • Keep track of advertisements.
  • To improve and optimize our site. 
  1. How do we protect visitor information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
We do not sell, trade, or otherwise transfer to third party your personally identifiable information unless we get your advance permission. We may disclose your information when we believe disclose is needed to comply with the law, enforce our site policies, protect ours or others' rights, property, safety, or if you violate our Terms of Service.
 
DO NOT TRACK:

Please note that we do not alter our site's data collection and use practices when we see a Do Not Track signal from your browser.
It's also important to note that we do not allow third party behavioral tracking, we give no warranty against third parties hacking into the data or any unauthorized access to the data by anyone.
 
  1. Third Party Services Disclosure 
The third-party services providers used by us, such as payment gateway and other payment transaction processors, will only collect, use and disclose your information to the extent necessary for them to facilitate the services they provide to us, and are also required to keep the information confidential. 
  1. Link to Third Party Websites
In relation to hyperlinks to other websites provided on our website, we are not responsible for the privacy policy or content of these other websites. We encourage you check the privacy policy for such third party websites to understand the ways in which your personal data may be handled by those third parties.
  1. Private Policy Changes:
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
  1. Change Your Personal Information:
  • Users are able to change your personal information:
  • By logging in to your account
  • By emailing us
  1. How to Opt-Out of E-mail List
If you would no longer like to receive email newsletters from us, you can unsubscribe by selecting the unsubscribe link located at the bottom of any of our promotional emails.

How it works

Grab your exclusive gifts by being part of our loyalty program

Frequently Asked Questions

Explore this section to find comprehensive answers to all your questions about the loyalty program.

Create a Chiclara account to receive 100 welcome points. Eligible purchases earn 4 points per $1 as a Member, 5 per $1 as an Insider, and 6 per $1 as a Collector.

Points begin processing after your order is paid and may remain pending during our order-review and return period.

Sign in and redeem 500 points for $5 off $80+, 1,000 points for $10 off $120+, or 1,500 points for $15 off $150+. Apply the generated reward code at checkout.

No. Only one discount or loyalty reward may be used per order. Loyalty rewards cannot be combined with WELCOME10, abandoned-cart or checkout offers, or other promotional codes.

Every customer starts as a Member. Reach Insider after $250 in eligible spending and Collector after $600. Higher tiers earn more Chic Points per $1 and unlock the tier rewards displayed on this page.

Unused points expire after 12 months without qualifying loyalty activity. Sign in regularly to check your balance.

Points earned from a cancelled or refunded order may be reduced or removed from your balance.

Unused points expire after 12 months without qualifying loyalty activity. Sign in regularly to check your balance.