Chiclara - Delivery Information

Free Shipping & Fees:

  • Free Shipping: On orders over $69+.
  • Standard Shipping Fee: $8.99 for orders below $69.

Processing Time:

  • Orders placed from 9AM- 5PM GMT+8 will be processed in the same day.
  • Orders placed after 5PM GMT+8 will be processed the next day
  • Total Processing time : 0 to 2 days

Standard Delivery Times: (Includes Processing time)

  • US/Canada/Europe/Asia/Australia: 7-18 Business Days.
  • We do not ship to South America & Africa
  • Presale Items: Additional 8-10 days for shipping.

Peak Seasons & Sales:

  • Delivery may take longer during peak seasons and promotional sales.

Shipping Process:

  • Two-Step Shipping: Bulk shipping from Asian factories, followed by local logistics partners handling upon arrival in your country.
  • Tracking Updates: Allow a few days for tracking updates. Average delivery time is 7-18 business days.

Shipping Destinations:

  • Japan, Australia, South Korea, Taiwan, Canada, United Kingdom, Ireland, Austria, France, Germany, Switzerland, Belgium, Netherlands, Denmark, Norway, Finland, Spain, Italy, Thailand, Iceland, Sweden, Poland, Portugal, New Zealand, Hongkong, Singapore, Oman.Saudi Arabia, U.A.E.
  • All United States (except American Samoa, Guam, Hawaii, Northern Mariana Islands, small islands off the U.S. mainland).

Track Your Order:

  • Shipment Confirmation: Email with delivery information and a tracking link once packed.
  • Order Status: Check in your sign-up account, or for guest customers at 17track.net.
  • Note: Tracking may take longer during promotional sales.
  • Send us a mail via info@chiclara.com or "Contact Us" if you need additional information on your shipment.

Import Responsibilities & Policies

VAT and Import Duty:

  • Customer's Responsibility: You may need to pay VAT and Import Duty upon arrival.

Product Compatibility & Returns:

  • Region and Compatibility Checks: Read item descriptions carefully; Chiclara does not accept returns of correctly supplied products.
  • Installation Disclaimer: Not responsible for any damage to hardware or software during installation.

Stock & Delivery:

  • Stock-Dependent Delivery: Extended times if items are out of stock. You'll be informed of any delays.
  • Order Verification: Additional processing time for larger orders or to new addresses with incomplete information.

Import Regulations and Liability:

  • Awareness of Restrictions: Your responsibility to know about restrictions or Customs issues.
  • Liability for Delivery Failures: Chiclara is not liable for failures due to import restrictions or failed Customs clearance.

How it works

Grab your exclusive gifts by being part of our loyalty program

Frequently Asked Questions

Explore this section to find comprehensive answers to all your questions about the loyalty program.

Create a Chiclara account to receive 100 welcome points. Eligible purchases earn 4 points per $1 as a Member, 5 per $1 as an Insider, and 6 per $1 as a Collector.

Points begin processing after your order is paid and may remain pending during our order-review and return period.

Sign in and redeem 500 points for $5 off $80+, 1,000 points for $10 off $120+, or 1,500 points for $15 off $150+. Apply the generated reward code at checkout.

No. Only one discount or loyalty reward may be used per order. Loyalty rewards cannot be combined with WELCOME10, abandoned-cart or checkout offers, or other promotional codes.

Every customer starts as a Member. Reach Insider after $250 in eligible spending and Collector after $600. Higher tiers earn more Chic Points per $1 and unlock the tier rewards displayed on this page.

Unused points expire after 12 months without qualifying loyalty activity. Sign in regularly to check your balance.

Points earned from a cancelled or refunded order may be reduced or removed from your balance.

Unused points expire after 12 months without qualifying loyalty activity. Sign in regularly to check your balance.